Contact us.

Have questions or need help choosing a product? We can assist.

How we help

  • Product advice and recommendations

  • Orders, tracking, returns, exchanges

  • Wholesale or bulk orders

  • Press, partnerships, influencer inquiries

Contact us

Response times

  • Email: within 24-48 business hours

Thank you for choosing Garayburu Equestrian. We look forward to assisting you.

FAQs

How long is shipping?

Orders may take up to 14 days to ship. Have a question regarding shipping? Reach out to us via email : hello@garayburu.com

Refunds, Cancellations and Exchanges

Our current shop policy is : All sales are final. If anything arrives damaged in shipping, feel free to reach out to hello@garayburu.com within 24 hours of delivery so that we can assist you

Where are your products made?

We currently offer a curated selection of beauty essentials designed for the rider or any athlete. Each product is crafted in Riga, Latvia, with formulations and packaging that reflect both practical performance and elegant design.

Featured Rider-Friendly Beauty Items that are Ethically made, Cruelty Free, Cosmos Certified, ISO 22716:2007 Certified

  • Products that transition effortlessly from stable, pilates studio or gym to street.

Privacy Policy

Garayburu Equestrian (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website. Effective February 1 2026.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details

Payment Information
Payments are processed securely through Squarespace’s integrated payment providers. We do not store full credit card numbers.

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Website usage data through cookies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Share shipping details with third-party suppliers for dropshipping fulfillment

  • Communicate with you regarding orders or customer service inquiries

  • Improve our website functionality and customer experience

  • Comply with legal obligations

3. Dropshipping & Third-Party Services

Garayburu Equestrian uses third-party suppliers and fulfillment partners to ship certain products directly to customers. To complete your order, we share necessary information such as your name and shipping address with these partners.

We use Squarespace to host our website and process orders. Your data may be stored through Squarespace’s data storage systems and applications.

We may also share information with:

  • Payment processors

  • Shipping carriers (such as USPS, UPS, or FedEx)

  • IT and website service providers

These parties only receive the information necessary to perform their services.

4. Cookies & Tracking

Our website uses cookies and similar technologies provided by Squarespace to:

  • Enable website functionality

  • Remember your preferences

  • Analyze site traffic

You can adjust cookie settings through your browser at any time.

5. Data Security

We take reasonable precautions to protect your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (United States)

If you are a U.S. resident, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal information

  • Opt out of marketing communications

To make a request, please contact us using the information below.

7. Data Retention

We retain your order information for our records unless and until you request deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. Updates will be posted on this page with a revised effective date.

9. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact:

Garayburu Equestrian
Email: hello@garayburu.com
Business Location: United States

WEbsite disclaimer

Effective February 1 2026. The information provided by Garayburu Equestrian (“we,” “us,” or “our”) on this website is for general informational and commercial purposes only. By using this website, you agree to this Disclaimer.

1. General Information Disclaimer

All content on this website, including product descriptions, educational materials, blog posts, and images, is provided in good faith. However, we make no guarantees regarding accuracy, completeness, or reliability.

Your use of the website and reliance on any information is at your own risk.

2. Equestrian & Product Use Disclaimer

Garayburu Equestrian sells beauty products and equestrian-related products. Horseback riding and equine activities carry inherent risks.

We are not responsible for:

  • Injuries to riders, horses and third parties

  • Improper use of products

  • Failure to follow manufacturer instructions

  • Normal wear and tear or misuse of equipment

Customers are responsible for ensuring products are properly fitted, safely used, and appropriate for their intended purpose.

Always consult a qualified trainer, instructor, veterinarian, or professional before using equestrian equipment if you are unsure about suitability. Beauty products are not created for animal use. All tack items are sold in “as is” condition unless otherwise stated in their product description and are final sale.

3. No Professional Advice

Content on this website does not constitute veterinary, medical, legal, or professional advice. Any reliance on information provided is solely at your own discretion.

4. Product Representation

We strive to display product colors, materials, and details as accurately as possible. However, actual products may vary slightly due to monitor settings, lighting, or supplier variations.

As a dropshipping business, some products are fulfilled by third-party suppliers. Packaging, branding, or minor details may differ.

5. Limitation of Liability

To the fullest extent permitted by law, Garayburu Equestrian shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use or misuse of products

  • Website errors or interruptions

  • Delays in shipping or fulfillment

6. External Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external sites.

7. Changes to This Disclaimer

We reserve the right to update this Disclaimer at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have questions about this Disclaimer, please contact:

Garayburu Equestrian
Email: hello@garayburu.com
Location: United States

Terms and Condtion

Welcome to Garayburu Equestrian. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from our website, you agree to these Terms.

If you do not agree, please do not use our website.

1. Use of Website

By using this website, you confirm that:

  • You are at least 18 years old or have parental consent

  • You will not use our products for unlawful purposes

  • You will not attempt to disrupt or interfere with website security

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Orders

We sell equestrian-related products through a dropshipping model. This means some products are fulfilled and shipped directly from third-party suppliers and when stock is on-hand, we ship directly to you.

We reserve the right to:

  • Limit quantities

  • Discontinue products at any time

  • Cancel orders if fraud or unauthorized activity is suspected

If we cancel an order, you will receive a refund.

3. Pricing & Payments

All prices are listed in U.S. dollars.

Payments are processed securely through Squarespace’s integrated payment providers. We do not store full payment card information.

We reserve the right to change pricing at any time without prior notice.

4. Shipping & Fulfillment

Orders may be fulfilled by third-party suppliers. Shipping times are estimates and not guaranteed.

Garayburu Equestrian is not responsible for delays caused by:

  • Carriers (USPS, UPS, FedEx, etc.)

  • Customs (if applicable in the future)

  • Weather or major events

Risk of loss transfers to the customer once the product is delivered to the shipping carrier.

5. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

We Currently are final sale

We reserve the right to deny returns that:

  • Show signs of use

  • Are damaged due to misuse or Are returned outside the return window

    if an exception is made to our final sale policy.

Certain items (such as clearance or custom items) may be final sale.

6. Product Use & Assumption of Risk

Beauty products and Equestrian activities involve inherent risks. By purchasing and using our products, you acknowledge and accept these risks.

Garayburu Equestrian is not liable for:

  • Injuries to riders, horses, or third parties

  • Improper fitting or misuse of equipment or products

  • Failure to follow manufacturer guidelines

You are responsible for ensuring proper fit, safe use, and suitability of all products.

7. Intellectual Property

All content on this website, including:

  • Logo

  • Brand name

  • Product descriptions

  • Images

  • Graphics

is the property of Garayburu Equestrian and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Garayburu Equestrian shall not be liable for any indirect, incidental, punitive, or consequential damages arising from:

  • Website use

  • Product use or misuse

  • Order delays

  • Technical errors

Our total liability shall not exceed the amount paid for the purchased product.

9. Indemnification

You agree to indemnify and hold harmless Garayburu Equestrian from any claims, damages, or legal fees arising from your misuse of the website or products.

10. Privacy

Your use of our website is also governed by our Privacy Policy on this page.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States and the State in which Garayburu Equestrian operates.

12. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

13. Contact Information

For questions about these Terms, contact:

Garayburu Equestrian

hello@garayburu.com

United States of America